SILABUS ADVANCED LEVEL


NO          MATERI POKOK BAHASAN


1 Public Speaking a. Introduction

b. Dealing with Nervousness

c.Speech Communication Process

d. Preparing the Speech



2 Conduct Online Research a. Konsep Dasar Data Informasi

b. Hardware & Software

c. Sistem Operasi

d. Dasar Internet

e. Slide Google Tools & Google Drive



3 Advanced Customer Care a. Telephone Courtesy

b. Making Appointments

c. Making a Reservation



4 Dealing with Financial Document a. Accounting & Financial (introduction)

b. Menyusun & memahami Laporan Keuangan

c. Bank Reconciliation & Petty Cash

d. Finansial Analysis & Interpretation

e. Budgeting Statemen of Cash Flow & Articulations



5 Managing Event's a. Introduction

b. Dealing with Nervousness

c.Speech Communication Process

d. Preparing the Speech



6 Leadership a. Konsep Kepemimpinan / Leadership

b. Leadership & Manajemen

c. Hakekat Kepemimpinan

d. Kepemimpinan Transformasional & Transaksional



7 Introduction Office Management a. Kegiatan Sekretariat dan Ruang Lingkup Pekerjaan Kantor

b. Organisasi dan Perencanaan Pekerjaan Kantor

c. Teknik Menyusun Laporan dan Pengendalian Formulir Kantor



8 Business Report Writing a. Introduction

b. The function of Business Report

c. The Structure of Business Report



9 Commercial Coresspondence Foregin Trade a. Process of Business Communication

b. A Good Written Business Communication

c. Parts of a Business Letter

d. Minutes of Meeting

e. Minutes Including Agenda
 

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